Privacy & Cookie Policy

Last updated: May 2026  |  This policy applies to Best Western Plus Ambience Hotel Ikeja, operated by Ambience Hotels Limited, 12 Allen Avenue, Ikeja GRA, Lagos, Nigeria.

1. Who We Are

Best Western Plus Ambience Hotel Ikeja is operated by Ambience Hotels Limited, registered in Nigeria. We are the data controller for personal information collected through this website and during your stay at our hotel.

For any privacy-related enquiries, please contact us at: info@bestwesternplusikeja.com or call +234 (0) 9160 006 350.

2. Information We Collect

Information you provide directly

• Name, email address, phone number and postal address when making a reservation or enquiry
• Payment card details (processed securely through our payment provider; we do not store full card numbers)
• Passport or national ID details as required by Nigerian law for hotel guest registration
• Guest preferences, special requests and feedback you share with us
• Correspondence sent to us by email, phone or through our website contact form

Information collected automatically

• IP address, browser type, device information and pages visited on this website
• Cookies and similar tracking technologies (see Section 6 below)
• CCTV footage in hotel common areas, retained for no more than 30 days for security purposes

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your reservation, including check-in and check-out
• Communicating with you about your booking or enquiry
• Processing payments and managing billing
• Complying with legal obligations, including Nigerian Data Protection Regulation (NDPR) requirements and hotel guest registration laws
• Improving our services through aggregated, anonymised analytics
• Sending promotional communications where you have given consent or where we have a legitimate interest (you may opt out at any time)
• Ensuring the security of our guests, staff and property

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: to fulfil your reservation and provide hotel services
• Legal obligation: guest registration requirements under Nigerian law
• Legitimate interests: security, fraud prevention, service improvement
• Consent: marketing communications, non-essential cookies

5. Sharing Your Information

We do not sell your personal information. We share it only where necessary with:

• Best Western International, Inc. for reservation management and BWI Rewards programme administration
• Payment processors and banking partners for secure transaction processing
• Government authorities where required by Nigerian law
• Service providers acting on our behalf (IT systems, email delivery) who are bound by data processing agreements

6. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. When you first visit, you will be asked to accept or decline non-essential cookies.

Cookie Type	Purpose	Duration
Essential	Required for the website to function correctly. Cannot be disabled.	Session / 1 year
Analytics	Help us understand how visitors navigate the site so we can improve it. All data is aggregated and anonymised.	Up to 2 years
Preferences	Remember your cookie consent choice.	1 year

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site. Most browsers also allow you to control cookies through their settings.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Guest reservation records are typically retained for 7 years for accounting and legal compliance purposes. Marketing preferences are retained until you withdraw your consent.

8. Your Rights

Under the Nigerian Data Protection Regulation (NDPR) and, where applicable, the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)

To exercise any of these rights, please contact us at info@bestwesternplusikeja.com. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Payment transactions are processed over encrypted connections. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of data transmitted to our website.

10. Third-Party Links

This website contains links to bestwestern.com and other third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

For any questions about this policy or how we handle your personal data:

• Email: info@bestwesternplusikeja.com
• Phone: +234 (0) 9160 006 350
• Address: 12 Allen Avenue, Ikeja GRA, Lagos, Nigeria